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MGT 521 Complete Class Management
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MGT 521 Complete Class Management
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Resources: Personal Professional Development Plan Activity, Parts 1-4 from Weeks 1-3.
Complete the Personal Professional Development Plan.
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1 . As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that your school is addressing. If your university was paying minimum wage when necessary and applying the minimum legal standards to its employees’ work environment, it would be said to have fulfilled its ________.
• A. social obligation
• B. social responsibility
• C. social responsiveness
• D. social expectation
2 . As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.
• A. fulfilling its social obligation
• B. socially aware
• C. socially responsive
• D. socially image conscious
3 . An organization with a ___________ perspective on social responsibility is focused on maximizing profits.
• A. social responsibility
• B. social screening
• C. social profitability
• D. social obligation
4 . The process of applying social and environmental criteria to an investment decision is known as ________.
• A. green management
• B. values-based management
• C. community investing
• D. social screening
5 . Managers who consider the impact of their organization on the natural environment are said to be practicing ________.
• A. values-based management
• B. ethics-based management
• C. conventional management
• D. green management
6 . In which of the following approaches of going green does the organization exhibit the least environmental sensitivity?
• A. Light green approach
• B. Deep green approach
• C. Market approach
• D. Stakeholder approach
7 . At the ________ level of moral development, a person’s choice between right and wrong is based on personal consequences from outside sources.
• A. preconventional
• B. conventional
• C. principled
• D. elevated
8 . At the ________ level of moral development, ethical decisions rely on living up to the expectations of others.
• A. principled
• B. conventional
• C. conscientious
• D. preconventional
9 . In which of the following stages of moral development do individuals value the rights of others and uphold absolute values and rights, regardless of the majority’s opinion?
• A. Preconventional stage
• B. Conventional stage
• C. Principled stage
• D. Established stage
10 . ________ represent basic convictions about what is right and wrong.
• A. Dogmas
• B. Values
• C. Cultures
• D. Beliefs
11 . A ________ is a formal statement of an organization’s primary values and the ethical rules it expects its employees to follow.
• A. mission statement
• B. code of purpose
• C. code of ethics
• D. vision statement
12 . Organizations create an ethical code that exemplifies the values and morals they want to uphold in conducting business. One category of an ethical code typically consists of being a dependable organizational citizen. Activities that can be included in this section are
• A. complying with antitrust and trade regulations
• B. complying with accounting rules and controls
• C. providing high-quality products or services
• D. demonstrating fairness and honesty
13 . ___________________ evaluate management practices related to the organization’s ethical code.
• A. Protective mechanisms
• B. Whistle-blowers
• C. Financial disclosures
• D. Independent social audits
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Your manager tells you about a new department the company will be adding that is part of the company’s strategic plan to enter a particular market segment. Your manager would like you to manage one of the teams in this new department. Your manager has put together the team you will be managing. Your new team consists of the members of your current Learning Team.
To be successful in the new market segment, your team must efficiently accomplish the goals set by the company. Your manager, therefore, would like you to develop a leadership approach for each team member on your team based on the theories of leadership and each member’s individual personalities.
Write a memo to your manager of no more than 1,400 words in which you explain how you plan to successfully lead your team. Include the following:
Format your memo consistent with APA guidelines.
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1 . The control process assumes that ________.
• A. employees require clear directions from management
• B. employees are underqualified and require training
• C. specific goals for performance were already created during the planning process
• D. employee monitoring costs are part and parcel of doing business
2 . An example of control criteria that can be used in any situation is ________.
• A. number of calls taken per day
• B. employee satisfaction
• C. average time to process paperwork
• D. client requests completed per hour
3 . In reviewing the result of the control process, managers could choose to avoid taking action when ________.
• A. an employee fails to attain the standard because of internal problems
• B. the variance between actual performance and the standard is acceptable
• C. performance standards are acceptable, though the employees have not attained it
• D. the variance observed from the expected performance is caused due to unrealistic standards
17 . If a manager rationalizes that he does not have time to investigate the source of a problem and instead resorts to “putting out fires,” the manager is missing the use of ________.
• A. bureaucratic control
• B. immediate corrective action
• C. basic corrective action
• D. concurrent control
4 . Which of the following types of control prevents problems because it takes place prior to the actual activity?
• A. Feedforward control
• B. Concurrent control
• C. Feedback control
• D. Management control
5 . Management by walking around is what type of control?
• A. Feedforward control
• B. Concurrent control
• C. Feedback control
• D. Reactive control
6 . What type of control gives employees information on how well they performed, and therefore, can increase motivation?
• A. Feedforward control
• B. Concurrent control
• C. Feedback control
• D. Proactive control
7 . The current ratio and acid test are two examples of what type of ratio?
• A. Activity
• B. Liquidity
• C. Leverage
• D. Profitability
8 . Which of the following ratios measures an organization’s ability to meet financial obligations (debt) and allow someone to understand the company’s use of different methods of financing to pay interest?
• A. Liquidity ratios
• B. Leverage ratios
• C. Profitability
• D. Activity ratios
9 . If a firm wants to measure items related to sales and turnover, it should use what type of ratio?
• A. Liquidity
• B. Leverage
• C. Profitability
• D. Activity
10 . Which of the following is a performance measurement tool that looks at four areas that can help a company succeed?
• A. Market value method
• B. Economic value method
• C. Balanced scorecard approach
• D. Information control approach
11 . Suzy’s Packing Supplies is an organization that prides itself on keeping its employees happy. In fact, most of Suzy’s performance measures are based around the firm’s workers. If Suzy chooses to measure the organization’s performance using the balanced scorecard tool, which one of the four factors will she focus on the most?
• A. Financial
• B. Customer
• C. Internal processes
• D. People/innovation/growth strategies
12 . Which of the following options listed would be an example of a measurement in the internal processes area of a balanced scorecard?
• A. Employee satisfaction
• B. Customer satisfaction
• C. Quarterly profits
• D. Duplicate activities across functions
13 . Which of the four areas of a balanced scorecard can help a firm best answer the question, “how do we look to shareholders?”
• A. Customer
• B. Internal processes
• C. People/innovation/growth assets
• D. Financial
14 . ________ is a method through which organizations compare themselves to other firms to improve their processes and products.
• A. Factor analysis
• B. Total quality management
• C. Market positioning
• D. Benchmarking
15 . Firms can benchmark their performance against competitors, but they can also benchmark against themselves. This is known as _____.
• A. self-analysis
• B. planning
• C. intra-organizational benchmarking
• D. internal benchmarking
16 . Amy’s Waffle Hut is not performing well in inventory turnover (products are sitting unused for too long, and some are spoiling). To correct this, Amy walks across the street to speak to Sue, owner of Sue’s Cinnamon Rolls, to see how she handles her inventory. Amy is engaged in what process?
• A. Competitor sabotage
• B. Networking
• C. Competitor analysis
• D. Benchmarking
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How has the Sarbanes-Oxley Act (SOX) changed the system of corporate governance in publicly traded organizations in the United States? How has SOX adjusted the decisions managers must make when recommending actions to reduce performance gaps?
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The text states that a multinational corporation may need to adapt its control measures across the different locations where it operates, to ensure each measure is relevant in each location. Given this, how can a manager at the home office recommend appropriate actions to reduce performance gaps for the other locations? Is this possible? Explain and support your answer.
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One standard corporations use to evaluate their performance against their competitors is the set of rankings developed by Fortune magazine. These include the Fortune 500, the 100 Best Companies to Work For, and other lists. The public also uses these rankings to decide to what companies they should give their business; however, should they? Is there an intrinsic value in these rankings, or are they subjective? Should a business set a specific ranking on a list like this as a standard to be met? Support your assertions.
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How could benchmarking be effectively used to achieve competitive advantage? Provide an example
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