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After reviewing the You Decide video, how would you address Edmund’s face-saving concerns?
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Overview: Joe must manage an opportunistic employee, Anton.
Based on what you have learned in this chapter, what advice would you give Joe regarding how to respond? Specifically, what steps would you take to
arrange a meeting with Anton;
counsel Anton and address inappropriate behaviors;
implement discipline, including termination if warranted; and
prepare for potentially aggressive or violent behaviour?
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This week, your Course Project is due. Optional: Post a copy of the Executive Summary from your Course Project in Doc Sharing.
See the Course Project content item under the Course Home section of this course for more information.
Submit your assignment to the Dropbox located on the silver tab at the top of this page.
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Joe must address concerns raised by Tamiko regarding the way she has been treated by Fred Staid and men on the delivery team. Read the case on page 300 and respond to the following question.
What specific steps should Joe take to investigate Tamiko’s concern? Include in your response the facts, data, and other information that must be collected, questions to ask, and strategies to take to ensure a thorough, fair process.
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Joe must mediate a dispute between Sally and Fred to encourage them to work together on a project. Read the case on page 250 and respond to the following question.
How successful was Joe in facilitating a process for mediating the dispute without imposing his own outcome on the parties?
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Collaborative Case Analysis
Students will work in teams to prepare a collaborative case analysis on the Negotiations for Life case (text page 202). Each team will be assigned either Scenario 1 or Scenario 2 by the professor. Teams will discuss their assessments in their team Discussion areas and prepare an analysis and recommendation in a collaborative report in the form of a paper. See MGMT570: Guidelines for Case Analysis located in Doc Sharing.
The length of paper should be three to four pages, not including the cover page and references. APA style is required for in-text citation and references.
Due date: In order to have a meaningful discussion, one leader from each team will post the report in the Overcoming Barriers discussion by Wednesday of Week 5. In addition, you are required to submit in the Dropbox for grading.
Some students initially find case analysis of conflict problems to be difficult and uncomfortable. This is due to the relative lack of structure of most dispute-oriented problems. No correctly answered list of prequestions or mechanical process will lead to the right resolution. In fact, there usually is no single, definitively right solution to most managerial problems. When analyzing a case, remember that there are often many possible solutions. The goal is not to find the solution, but to examine the case and practice analyzing and solving real-world conflict issues using the concepts and theories you learn about in this course.
Our goal is to focus on the problem, the parties involved, and to examine the case and to practice analyzing and solving real-world conflict resolution situations.
Please use the following format to guide your thinking and to frame your written case analysis (if required). This works if you are formally presenting a case analysis or merely using the analysis for your own discussion purposes.
Conflict Assessment: Part of your analysis is to define the conflict and identify the issues, emotions, and relationships involved. (Often there are multiple, interacting conflict resolution issues). Look to any case guide questions (if provided) for some conceptual direction, but do not seek merely to address these questions. (30 points)
¨ Define the major conflict issue.
¨ Identify the conflict resolution components.
¨ Remember: Often, the issues, emotions, and relationships are directly described in the case, whereas the source of the conflict is not.
¨ If necessary, indicate how organizational factors affect the conflict resolution process.
Situation Analysis: Another part of the analysis is to explain the mechanisms that are causing the conflict. (35 points)
Ø Incorporate specific and relevant conflict resolution concepts.
Avoid providing general or commonsensical responses that do not incorporate course concepts, as well as just simply summarizing case facts or examples.
Ø Don’t make assumptions that cannot be supported by the facts in the case.
Ø Be wary of imposing personal opinions on the case that cannot be supported by case facts or relevant conflict resolution concepts; try not to place blame.
Ø Avoid providing viewpoints that are sketchy or overlook important course concepts, case facts, and events.
Recommendation: All recommendations must be developed that are appropriate measures that will ensure that the conflict is resolved in order to develop a structured plan of action. Who is to do what and when? (35 points)
¨ Your solutions should follow logically from your analysis.
¨ Focus on the problems not the parties.
¨ What are the expected outcomes (both positive and negative) of the solution?
¨ What aspects of the conflict remain unresolved by your solutions?
¨ Make sure recommended actions incorporate conflict resolution concepts and theories. Although these recommendations are speculative, you still need to be sure to incorporate relevant conflict resolution concepts and provide specific, concrete examples to help demonstrate or support your points.
Evidence of Data Usage: Finally, there must be evidence of strong use of data to support your arguments and substantiate your recommendations. (10 points)
Some other helpful hints for Case Study preparation
1. The case analysis needs to be clear, crisp, and concise. Facts from the case are stated only to make a point, not to retell the story. Do not rehash the minutia, or details, in the case. The case analysis needs to be organized; spelling, grammar, and word usage must be correct.
2. Make sure your paper (if required) has a logical flow. Make clear links between the identified conflict resolution, the analysis of the conflict resolution, and the solutions proposed.
3. Provide analysis, not description. Demonstrate your ability to use and apply theories and concepts from the course material; integrate course material where it is useful. Mine the text for nuggets of conflict theories that help explain the issues. For example, it’s not enough to say that conflict applies here; you must show how it applies. You can’t simply say negotiation is the best conflict solution that applies; you have to show how Mrs. X used an assertive style when a collaborative style would have been appropriate because…
4. Be thorough. It is better to give a thorough, explicit analysis focused on one or two primary conflict resolutions than it is to barely touch upon six conflict resolution strategies.
5. Sometimes students come up with amazing recommendations (for better and worse) that have no relationship to their analysis. I want to see that it’s the analysis that frames decisions made about the case. A poor analysis that results in good decisions means that somewhere or other, you have intuitively understood the case, but you need to backtrack and figure out what you understood. A great analysis that results in decisions that come from left field signals that you are not applying what you learned in your assessment or analysis of the situation.
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Our discussion this week includes both individual and team work. First, we start with Joe Newcomer and Kim Khan, who must negotiate on behalf of More Power Inc. a new business relationship with Do or Dye Tools, represented by Vic Vendor and Sue Ply. Read this case on page 225 of the text, and respond to the following question.
What difficulties did the parties face when confronted with barriers to integrative negotiation?
In addition to the opening discussion topic, at midweek Wednesday, we turn our attention to the collaborative case analysis (Negotiations for Life, page 202). Each team is expected to post in this discussion by Wednesday to allow time for class discussion.
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Joe must assign a project requiring Fred and Sally to collaborate. He anticipates resistance and must encourage each to collaborate with the other. Read the case on page 175 of the text, and respond to the following question.
How successful was Joe in applying the building blocks of collaboration?
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Joe must confront Kim Khan and address concerns involving their relationship. Based on the More Power Inc. Role Profile Case, read and analyze the situation and address what the problems are and who owns them based on the window on behavior.
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Read the Role Profile Case on More Power Inc. on pages 347–354 of the text. Rate each role’s conflict capability and respond to questions. Using the conflict capability questionnaire (Exhibit 8-1 on page 124), first assess how Joe might rate himself and one of the other employees, which could be his boss, peer, or one of his direct reports. The profile for each employee is found on pages 347–354.
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