Category Archives: PSY 435

PSY 435 Week 5 Learning Team Leadership and Performance in the Workplace Paper

PSY 435 Week 5 Learning Team Leadership and Performance in the Workplace Paper

Read the following scenario:

 

Woody’s Veneer Factory has contacted you because the board wants their organization to be evaluated to determine the reasons for loss of money, increases in garbage fees, and loss of production. The data given to you shows that veneer production is at its lowest point and the cost of recycled material disposal has nearly doubled in the past quarter.

 

On the day your team went to meet the factory superintendent, Max Barath, you saw one of the floor managers, Dave Flores, outside of Max’s office with a bag of ice over his eye. When the team inquired about the injury, Max stated, “It’s not a big deal. The quality control officer, Ken Howk, got upset with Dave and got in a little fight. Don’t worry about it. These two are old high school chums and this kind of thing happens now and then.”

 

Through several weeks of your assessment, your team has noticed troubling occurrences happening in the factory. The factory managers that are located on the top floor are very abrasive and condescending to the people on the floor. There is a definite ‘us versus them’ attitude. There is also a lack of communication. Most of the communication is done on a bulletin board out front.

 

Your team has also noticed that the floor workers are grinding up some of the good veneer. Management believes this is happening, so they are sneaking up in the cat walks to try to catch the floor workers in the act. But the floor workers have placed spies to watch out for the managers, particularly in the administrative areas next to the management offices. Whenever a manager comes out of the office, the administrative staff will call or text down to the floor to let the workers know so they can stop grinding up the good veneer. In addition, several employees on the floor are used as look outs and use hand signals to let everyone know what is going on.

 

You are tasked to give a full report to the investors who pay for this factory.

 

Write a 1,700- to 2,000-word paper in which you utilize industrial/organizational psychology to make recommendations to improve the situation at Woody’s Veneer Factory.  Using basic concepts and theories of organizational development, develop a plan to improve working conditions within the factory and describe how it will reduce garbage fees, increase production, and the factory will once again be making a profit.  What the scenario does not provide, you can create. Include the following in your paper:

 

·         Analyze different group and team concepts that could be implemented in order to improve the performance and diversity of employees in the factory.

·         Provide at least two examples of leadership theories and how to implement them in order to improve the relationship between management and floor workers.

·         Describe how the floor workers view the influence and power of management. Discuss how this is negatively and/or positively impacting the workplace and changes you would recommend.

·         Explain the differences between leadership and management. Provide examples of how management at the factory could utilize leadership styles to improve networking with the floor workers.

 

Include at least three references.

Format your paper consistent with APA guidelines.

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PSY 435 Week 5 CRM Project (2 Papers) updated

PSY 435 Week 5 CRM Project (2 Papers) updated

Based on the CRM work for air pilot,  act as a consultant to apply your knowledge to other industries that have an existing CRM program that would be beneficial to employees and organizations to reduce human error and improve employee efficiency.
Select one agency that employs a CRM program.
Research how this agency employed a CRM program
Write a 1,400- to 1,750-word paper in which you provide evidence of how this CRM program was implemented. Include the following in your response:
Distinguish between various team concepts as they relate to performance during and after this training program.
Explain the difference between leaders and managers, as well as the influence and power they may have on the success of this program.
Evaluate at least two theories of leadership and the role that leaders utilizing these theories play in facilitating this program.
Analyze the general effects on the organization that may result from this program, referencing the concepts of organizational development and various organizational theories.
no plagiarism

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PSY 435 Week 4 Learning Team Leadership and Performance in the Workplace Outline and References

PSY 435 Week 4 Learning Team Leadership and Performance in the Workplace Outline and References

Provide an outline for your Week 5 paper including APA references for at least three references

 

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PSY 435 Week 4 Individual Improving Organization Retention Paper

PSY 435 Week 4 Individual Improving Organization Retention Paper

Read the following scenario:

You are an independent consultant who has recently been hired by JC’s Casino to help improve retention issues concerning the dealers and housekeepers.  Most of the dealers have been leaving the casino to work at other casinos in the area, even though JC’s Casino pays better than their local competition.  On several exit interviews, many of the dealers have cited the pit boss, Joe, as being “toxic, overbearing, evil, and incompetent.”  Joe is the casino owner’s step-son and the HR director, Tom Sneed, is afraid to confront the owner.

 

Among the housekeeping staff, there has been an above normal rate of absenteeism and high turnover of rooms.  Many of the managers who work in accounting, payroll, and other departments have had to ask their full-time employees to help cover for housekeeping by cleaning rooms periodically.  Because of this problem, the hotel has had to adjust their check in times from 3 p.m. (the industry standard) to 6 p.m.  Customers have arrived earlier and the hotel has had to accommodate them by creating a room to hold luggage.  They have also had to hire staff to man the luggage room.

 

The director of housekeeping, Andrew Keehn, has been working hard to add more staff but he states “good help is hard to find.”  The housekeeper’s current hourly wage is comparable to other casinos in the area but because of the staffing shortage, the housekeepers have to clean more rooms per day than their counterparts.  The casino owner only knows that there are some issues with keeping the dealers and that some customers were upset because they had to wait to check in.  You have been hired for a quick fix and your suggestions were needed yesterday.

 

Write a 1,400- to 1,700-word paper in which you identify each issue and make recommendations to JC, the casino president, on how to improve overall retention. What the scenario does not provide, you can create. Be sure to include the following in your assessment:

 

·         Evaluate at least two work motivation theories and how they can be applied in order to improve employee recruitment and retention at JC’s Casino.

·         Examine possible occupational stressors that are negatively influencing recruitment and retention.  What improvements would you suggest to alleviate these stressors?

·         Examine the role of job satisfaction and its influence on retention at the casino. Provide recommendations for improving job satisfaction of the employees and how that can play a part in successfully improving retention.

·         Discuss counterproductive employee behavior occurring at the casino. What suggestions would you make to reduce the counterproductive behavior and increase productive employee behavior?

 

Include at least three references.

Format your paper consistent with APA guidelines.

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PSY 435 Week 3 Training and Development of I O psychologist (2 Papers) updated

PSY 435 Week 3 Training and Development of I O psychologist (2 Papers) updated

Introduction
Identify the five steps of an effective training program.
Functionality at the Organizational, Job, Personal levels
How was the need assessment conducted?
How were the objectives for training set?
Training design and delivery method
Conclusion

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